Effective: December 5, 2025

This Pre-Order Policy applies only to items sold in the Specialty Store section of ichoosegrenada.com (the “Store”), including Food, Beverages (including alcoholic beverages), Apparel and Accessories. The Pre-Order Policy supplements the site Terms & Conditions and Refund Policy. It does not apply to Local Deals, used items, or third-party marketplace listings unless explicitly stated.

1. Definitions
 • Pre-order item: any product that is offered for sale on the Specialty Store where the product is not currently in the Store’s immediate inventory and is being sold in advance of the Store’s expected receipt or manufacture of that product.
 • Estimated Fulfilment Date (EFD): the date or date range the Store publishes when the product is expected to ship or be available for pickup.
 • Deposit: any portion of the purchase price required at checkout to secure a pre-order.
 • Customer: the purchaser of a pre-order item.

2. When a Product Will Be Marked “Pre-Order”
A product will be designated “Pre-Order” when: (a) the Store does not have the item available for immediate dispatch; (b) the product is newly released or being restocked; or (c) the vendor has indicated a future shipping date. The Specialty Store product page will show the Pre-Order badge, EFD, and any deposit requirement. If an item is listed as “Sold out,” it may be reopened as a pre-order at the Store’s discretion.

3. How to Place a Pre-Order
 • Select the pre-order product from the Specialty Store and add it to your cart.
 • The product page will state whether a deposit (partial payment) or full payment is required at checkout. Where required, the checkout will not complete without the deposit or full payment.

4. Pricing and Payment
 • Price Guarantees: The purchase price charged at checkout is the price you pay for that pre-order. However, if the Store mistakenly displays a price that is manifestly incorrect, the Store reserves the right to cancel the pre-order and refund amounts paid.
 • Deposits: Where only a deposit is required, the remaining balance will be charged automatically at the time of shipment (or otherwise at the time set out on the product page). If the Store cannot charge the remaining balance (e.g., expired card), the pre-order may be cancelled and the deposit retained or refunded as set out below.
 • Payment Methods: Standard Site payment methods apply. Sales tax, excise duties (for alcohol), import duties, and shipping remain the Customer’s responsibility unless otherwise indicated. The Store will collect applicable taxes at checkout.

5. Estimated Fulfilment Dates (EFDs) & Updates
 • EFDs are estimates only. The Store will use reasonable commercial efforts to meet EFDs but cannot guarantee them.
 • The Store will notify Customers by email of material changes to the EFD (earlier or later) and provide options (see §8). Customers should ensure their contact details (email/phone) are up to date.
 • Example: if a rum or liqueur listed in Specialty Store shows “Sold out” now, an upcoming restock may instead be offered as a pre-order with a clear EFD on the product page.

6. Age-Restricted and Regulated Products (Alcohol & Food Safety)
 • For alcoholic beverages and other regulated items sold through the Specialty Store, pre-orders are subject to additional verification and regulatory checks. Customers must comply with applicable laws (including minimum age verification of 18 years) at purchase and at delivery/pickup. The Store may refuse to accept or deliver pre-orders that would violate law or the vendor’s terms.

7. Shipping, Local Pickup & Fees
 • Shipping: Pre-orders will be shipped when inventory is received and processed. Shipping charges are calculated at checkout and are separate from any product price or deposit.
 • Local Pickup: Customers who choose local pickup will be notified when the pre-order is ready. Pickups are subject to the Store’s pickup hours and ID verification.
 • Multiple Item Orders: If you pre-order items together with in-stock items, the Store may (a) ship available items immediately and ship pre-ordered items later (additional shipping charged), or (b) hold the entire order until the pre-ordered item ships. The product page or checkout will indicate the default procedure; if not specified, the Store may choose the most efficient option and inform the Customer.

8. Changes, Cancellation and Refunds by Customer
 • Before Shipment / Pickup: Customers may cancel a pre-order before the Store has shipped or made the item available for pickup. Refunds for cancellations will follow the Store’s Refund Policy; if a deposit was non-refundable (clearly disclosed), the deposit will be retained when the Customer cancels. Any non-refundable deposit must be clearly disclosed on the product page.
 • After Shipment / Pickup: Once the item has shipped or been picked up, standard return and refund terms apply (see Returns / Refunds). For perishable food/drink items, returns are accepted only for defects or damage; taste preferences are not grounds for return.
 • How to Cancel: Contact ichoosegrenada@gmail.com or phone +1 (473) 404-1473 and reference your order number. Cancellation requests submitted via email will be processed within a reasonable business timeframe.

9. Cancellation or Delay by the Store or Vendor
 • If an item becomes permanently unavailable, the Store will notify Customers promptly and will either: (a) offer a full refund of all amounts paid, including any shipping or taxes collected; or (b) offer a comparable substitute product and the Customer may accept or request a refund.
 • If the Store expects a significant delay beyond the EFD (e.g., due to supplier issues, customs, production), Customers will be offered the choice to (i) keep the pre-order and wait, (ii) convert to a refund, or (iii) accept a store credit with a bonus (if offered). The Store’s communications will describe any available solutions.

10. Defective or Damaged Items
 • Inspect pre-order deliveries immediately upon receipt. Report damage, breakage or manufacturing defects within the time frame set out in the Store’s Returns Policy. Claims for damage in transit must be supported by photos and, where required, returned packaging. The Store will coordinate returns, replacements or refunds.

11. Force Majeure & Supply Chain Disruption
 • The Store is not liable for delays or failures to fulfil pre-orders caused by events outside its reasonable control (e.g., natural disasters, vendor shortages, transportation strikes, customs delays). In such events the Store will notify Customers and propose reasonable alternatives.

12. Liability and Disclaimers
 • The Store’s liability for pre-orders is limited to the purchase price paid by the Customer for that pre-order, except where prohibited by law. The Store disclaims all other liabilities (consequential, incidental) to the fullest extent permitted by law.

13. Dispute Resolution & Governing Law
 • These pre-order terms are governed by the laws applicable to the Store’s operations in Grenada. Any dispute arising out of this Policy shall be resolved as set out in the Site Terms & Conditions (which may include mediation or arbitration).

14. Communications, Order Tracking & Contact
 • The Store will send order confirmations, pre-order acknowledgements, shipping notifications and pickup readiness emails to the email address provided at checkout. For urgent inquiries contact:
Phone: +1 (473) 404-1473
Email: ichoosegrenada@gmail.com